OUR BENEFITS

We provide competitive benefits including heath, dental, long and short term disability, 401(k) plan, and direct deposit as part of your total compensation package.

CURRENT OPENINGS

Are you ready to be challenged and recognized for your achievements? Apply below if you are an ethical, forward-looking person focused on customer satisfaction and delivering on-time solutions.

EQUAL OPPORTUNITY EMPLOYER

SBD is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").



Help Desk Manager

Location: Arlington, VA
Date Posted: 05-15-2018
Solutions By Design II, LLC (SBD) is seeking a Help Desk Manager to join our team in support of our Department of Defense customer in Arlington, VA.  Responsibilities of this role include:
  • Provides daily supervision and direction to staff that are responsible for phone and in-person support to users in the areas of computer applications and platforms. Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.
  • Review of all help desk tickets daily to ensure all tickets are assigned within twenty-four (24) hours of receipt.
  • Reinforce ITIL methodology with Help Desk staff by conducting process reviews on a quarterly basis.
  • Contact all customers of tickets that are unresolved after forty-eight (48) hours.


Position Requirements:
  • Ten (10) years’ relevant experience with customer support/service desk operations.
  • Must be a US Citizen.
  • Must have an Active DoD Secret or Interim Secret Clearance.
  • Must meet DoD 8570 IAM Level 1 certification requirements (a current compliant certification is preferred; ability to obtain prior to starting is required). Proof of certification is required. Approved Certifications: CAP, GSLC, or Security+ CE


Desired Experience and Qualifications:
  • Department of the Navy experience.
  • Other military department or Department of Defense experience.
  • Other federal government experience.
  • In addition, consideration will be given for any technical certification, accomplishment or demonstrated expertise that displays a level of competence equating to the education or experience required for a position.
Solutions By Design II, LLC (SBD) is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, IWDs, Veteran Status or any other characteristic protected by law (referred to as "protected status").
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