OUR BENEFITS

We provide competitive benefits including heath, dental, long and short term disability, 401(k) plan, and direct deposit as part of your total compensation package.

CURRENT OPENINGS

Are you ready to be challenged and recognized for your achievements? Apply below if you are an ethical, forward-looking person focused on customer satisfaction and delivering on-time solutions.

EQUAL OPPORTUNITY EMPLOYER

SBD is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").



Automated Commercial Environment (ACE) Task Lead

Location: Springfield, VA, United States
Date Posted: 04-15-2019
Solutions By Design II, LLC (SBD) is seeking an Automated Commercial Environment (ACE) Task Lead to join our team.  The ACE Task Lead is responsible for responding to technical questions and assist in formulating responses concerning the function and operation of the ACE cargo processing system.  They are required to have in-depth knowledge of CBP.

Responsibilities include:
  • Knowledgeable on ACE Portal Account business process
  • Maintain documents supporting IT user support
  • Support end users in the use of ACE Portal functionality
  • Update Service Desk Standard Operating Procedures as needed
  • Provide support for urgent priority requests
  • Maintain and support Knowledge Management efforts

Required Qualifications:
  • Have at least 3 years of experience working with cargo processing systems, preferably the Automated Commercial Environment (ACE)
  • Managing tasks related to resolving technical issues/questions concerning the functions and operations of the ACE cargo processing system
  • Experience in providing 24x7x365 bilingual service desk support
  • Bilingual support: English and Spanish preferred
  • Experience in providing Tier II Service Desk support
  • Experience with Service Management Tools
  • Must be a US Citizen
  • Must have or be able to obtain a CBP clearance

Desired Qualifications:
  • Knowledge of the Automated Commercial Environment (ACE)
  • ITIL Knowledge
  • PMP desired
Solutions By Design II, LLC (SBD) is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, IWDs, Veteran Status or any other characteristic protected by law (referred to as "protected status").
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