OUR BENEFITS

We provide competitive benefits including heath, dental, long and short term disability, 401(k) plan, and direct deposit as part of your total compensation package.

CURRENT OPENINGS

Are you ready to be challenged and recognized for your achievements? Apply below if you are an ethical, forward-looking person focused on customer satisfaction and delivering on-time solutions.

EQUAL OPPORTUNITY EMPLOYER

SBD is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").



Senior Service Desk Specialist

Location: Fort Lee, VA
Date Posted: 06-01-2017
Solutions By Design II, LLC (SBD) is seeking a Senior Service Desk Specialist to provide full service support for all government-owned desktop equipment and desktop software in our customer’s environment to include mobile device connections. This task includes all support, maintenance and security compliance of the hardware and software within the desktop infrastructure. Services provided within this task shall provide a secure optimal desktop and mobile environment working in tandem with the network and data center infrastructure teams. This task encompasses all planning, analysis, research and development, integration, testing, implementation, operations and maintenance, information assurance, cyber security, and final disposition of all components. The desktop infrastructure is comprised of approximately 6,000 desktop/laptop computers, 700 network printers, and 400 mobile devices supporting 16,000 users.
 
Required Knowledge, Technical Skills and Ability:
  • Provide service desk support to more than 16,000 users, utilizing approximately 6,000 devices, computers, laptops, wireless devices, PC workstations, printers, and other IT peripherals. Also support mobile devices.
  • Perform full service support for all government-owned equipment and software in the Windows environment.
  • Answer all calls routed or transferred to their respective calling queue and ensure that the caller has their issue resolved or logged into a Remedy ticket.
  • Work all tickets that are assigned based on priority and age of ticket.
  • Develop standard operating procedures, knowledge base articles, technical bulletins and other documents in support of the Enterprise Service Desk.
  • Perform all remediation actions for compliance, Security Technical Implementation Guide (STIG), and vulnerability scan violations. Develop Plan of Action and Milestone (POAM) as required.
  • Comply with Risk Management Framework (RMF) requirements. Enter work into Enterprise Mission Assurance Support Service (eMASS).
  • Design, develop, evaluate and integrate fixes/patches and enhancements through all phases of the System Development Life Cycle (SDLC).
  • Execute applicable Information Assurance Vulnerability Management (IAVM) controls for all systems within this task.
  • Ensure tools; Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), and Security Content Automation Protocol (SCAP) Compliance Checker (SCC) are used for system security compliance.
  • Support all mobile technologies connecting the customer to the infrastructure.
  • Responsible for all receipt/issue/transfer of desktop assets.
  • Provide immediate support to the Agency Senior Executive Service and VIP members during normal Agency operating hours and augment with 24x7 365 on-call support.
  • Experience with RMF, MDM, BMC remedy, ACAS, eMASS, NIST, OS/IOS, POAMS, SCAP/SCC
  • US Citizenship is Required
  • Must have an Active DoD Secret Clearance
  • Security+CE certification Required
 
 
Solutions By Design II, LLC (SBD) is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, IWDs, Veteran Status or any other characteristic protected by law (referred to as "protected status").
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