OUR BENEFITS

We provide competitive benefits including heath, dental, long and short term disability, 401(k) plan, and direct deposit as part of your total compensation package.

CURRENT OPENINGS

Are you ready to be challenged and recognized for your achievements? Apply below if you are an ethical, forward-looking person focused on customer satisfaction and delivering on-time solutions.

EQUAL OPPORTUNITY EMPLOYER

SBD is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").



User Engagement Lead

Location: Fairfax, VA
Date Posted: 01-09-2018
SBD is seeking a motivated User Engagement Lead to join an exciting modernization project for our client working in a fast-paced and forward-thinking agile environment. The project team will be responsible for developing and supporting a custom developed web-enabled system. This includes the user story development, architectural design, coding, testing, implementation, and maintenance of new functionalities as well as enhancements to existing ones. Data Analytics support is a critical function of the system and will provide users the ability to analyze and use the health insurance and related information. This includes a data repository and analytics solution to act as a cloud-based data platform for capturing, sharing, aggregating, and analyzing health insurance and related information to support improved decision making, improved business practices and improved services to states and federal agencies.
 

The User Engagement Lead organizes, facilitates, and participates in various user engagement activities, such stakeholder workgroups, user group meetings, conferences, webinars, and other communications with users and the client. The User Engagement Lead supports the development and update of documentation such as a user engagement plan and the stakeholder engagement plan. The Lead will manage a small team focused on user interaction and developing user journey maps, user stories and epics to support Agile development. The Lead will interface with help desk staff to identify trends and common issues that require resolution and/or items added to the product backlog.
 
Reporting to and working with the agile development team, you will own and lead specific customer engagements implementing redesigned customer developed application for CMS. You must have the maturity, confidence, and experience to manage and partner with users as well as the willingness, energy and technical ability to roll up your sleeves and work directly with the development team.
 

Key Tasks Include:
  • Own and lead multiple, simultaneous customer engagements activities such as workgroups
  • Develop strong customer relationships that enable SBD to become a trusted advisor for our client and system users
  • Provide user engagement leadership to the client.
  • Provide business acumen to the client and users while striving to understand the business problem we are solving to best configure the solution and exceed customer expectations.
  • Manage engagement team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
 

Minimum Qualifications:
  • Bachelor's Degree in Business, Information Technology or related field or 4 years of comparable experience without a degree
  • Fast Learner
  • Strong business analytical skills
  • Problem Solving skills
  • Client management
  • Self-Motivated
  • Strong written and verbal communication skills including formal presentations
  • Microsoft Office Suite
  • Understand basic fundamentals of iterative development
  • Understand basic fundamentals of software development processes and procedures
  • Understand incremental delivery and the value of metrics
  • Experience working on an Agile development team
  • Leadership skills
  • Strong written and verbal communication skills in a large group
  • Problem Solving skills
  • Experience and familiarity with common Agile practices, service-oriented environments, and better development practices in a Microservices environment.
  • Must be able to pass background investigation
  • Must be forward thinking and passionate problem solver able to work in a group environment that contributes to global client and company mission and culture
  • Able to take on new challenges and professionally communicate and collaborate with peers and executive client and corporate leadership
  • Works well with ambiguous requirements and unknowns.
  • Works well under pressure and with tight (fixed) timelines
  • Experience working on a team consisting of 50+ FTEs
  • Understands and has experience with federal government contracts
 
 

Preferred Qualifications:
  • SQL Knowledge
  • Experience with MS SharePoint 2013
  • Experience using the JIRA (application lifecycle management tool)
 
 
Solutions By Design II, LLC (SBD) is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SBD will be based on merit, qualifications, and abilities. SBD does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, IWDs, Veteran Status or any other characteristic protected by law (referred to as "protected status").
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